The only thing harder than finding the perfect selections for a project is tracking all of them after you have placed all the orders. Have they shipped? Where are they? Has your receiver received them? To help we commit to:
– Email Updates: We will send email updates at every crucial step of the way – receipt for your order, order in production, order complete, order shipped, and order delivery confirmation.
– Shipped Means Shipped: When we say your order has shipped, we mean that our freight partner is actively picking it up, and it is moving towards your destination. What we don’t mean is that it’s been loaded onto a container at the factory loading dock, but that container won’t actually depart until it’s full of lots of other people’s orders.
– Free Shipping: We want to eliminate another administrative/project management headache. With free shipping, there’s no after-the-fact freight cost to track, pay separately, and bill back to the client.
– Optional White Glove Delivery: While it’s always best to ship everything to a receiver and do a full installation for your client, there are still exceptions; those small furnishing only projects. The replacement piece for another order that went sideways.